Centralized Leasing Support Specialist

Elmington Living • Nashville, TN

7d • Remote

About The Position

The Centralized Leasing Support Specialist will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals.

In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service.

A two-week in person training is required.

This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities.

Requirements

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• Strong problem-solving skills with the ability to guide a team.
• Advanced proficiency in property management software and compliance platforms.
• Ability to stay updated on evolving compliance regulations and proactively adjust workflows.
• A passion for chasing excellence and providing exemplary customer service.
• High school diploma or equivalent (GED) required.
• Minimum of (1) years of experience in property management and/or customer service focused call center
• Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.
• Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.

Responsibilities

• Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner.
• Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes.
• Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review.
• Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes.
• Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns.
• Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements.
• Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees