CENTRALIZED INTAKE SPECIALIST

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

10d•$22 - $24

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description The Centralized Intake Specialist serves as a vital first point of contact for individuals seeking support through our organization. This role is responsible for conducting comprehensive intake screenings, assessing client needs, and facilitating timely referrals to appropriate internal programs and external community resources. The ideal candidate will demonstrate empathy, discretion, and a strong understanding of social service systems.

Requirements

Bachelor’s degree in social work or related field preferred. Equivalent Combination of education and experience will be considered.
Minimum of two years of experience in intake, case management or social services preferrable.
Must have customer/client service experience.

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Conduct structured intake interviews with clients to gather relevant personal, social, and health-related information
Provide accurate and timely referrals to internal programs and external community partners
Initiates all necessary paperwork in compliance with agency and regulatory standards.
Completes an identity verification process in accordance with agency and department protocols.
Refers clients to appropriate community services or case management, advocating on client’s behalf when appropriate.
Maintains current working knowledge regarding available client resources.
Collaborate with program staff and community agencies to ensure continuity of care and service coordination
Assists team members with requests for additional information from referral sources.
Monitor follow-up outcomes and assist with service navigation as needed
Maintains data required
Enter and update demographic and insurance data for new clients enrolling or participating in agency programs into the appropriate system(s).
Maintain detailed and confidential documentation in accordance with organizational policies and compliance standards
Compiles necessary information to generate reports regarding client and program status and quality assurance as needed.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned