Centralized Billing Specialist

Family Care Network•Bellingham, WA

1d•$21 - $29•Onsite

About The Position

The Centralized Billing Specialist primary responsibilities include processing charges, communicating with FCN Providers and answering patient billing questions while adhering to company policies and standards. The Centralized Billing Specialist fulfills a key role in assuring the accurate processing of charges and acting as a resource for providers and FCN patients.

Requirements

Knowledge of medical office practice.
Knowledge of CPT, ICD-10 and HCPCs.
Maintains competency in the EMR and Practice Management (PM) systems.
Establish good employee relations including effective conflict resolution.
Possesses exceptional customer service skills.
Prioritizes and multitasks detailed projects with frequent interruptions.
Addresses problems, issues and concerns in a professional manner.
Demonstrates excellent computer skills and proficiency working with MS Word, Excel, and databases.
Comprehends and communicates information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
High School Diploma, GED or equivalent knowledge and skills obtained through a combination of education, training, and experience.
Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role.
A simple process is in place for employees to request exemptions for medical or religious reasons.

Nice To Haves

Medical Office experience preferred.
Billing/Coding experience preferred.

Responsibilities

Actively works the Charge Review Work Queue.
Enters manual billing.
Verifies eligibility for the OB spreadsheet.
Provides quality service to FCN patients, managing patient billing questions with a high level of professionalism and timeliness.
Communicates directly with Providers regarding patient specific questions.
Communicates billing issues to PAD Supervisor.
Collaborates with the PAD Coding Team regarding education for Providers.
Participates in the external chart audit.
Seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
Accurately enters demographic and insurance information into the practice management system.
Adheres to assigned work schedule and meets attendance and punctuality standards.
Performs other duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Eligibility for these benefits depends on your full-time or part-time status.
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for these programs is based on your years of service and required hours.
Eligibility for FCN applicable bonuses