Funeral Home Receptionist - Multi Locations

Foundation Partners Group•Milwaukee, WI

4h•Onsite

About The Position

As a Centralized Call Representative, you will handle inbound and outbound phone calls in a funeral home environment, primarily assisting current and prospective customers. The primary goals are to communicate brand value proposition within their designated market, improve customer satisfaction, and ensure a higher call conversion rate.

Requirements

High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to handle challenging customer interactions
Ability to work independently and manage multiple tasks effectively
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Availability to work flexible hours, including evenings, weekends, and holidays as needed
Ability to identify and resolve issues in a timely manner, gathering and analyzing information skillfully to develop alternative solutions
Ability to coordinate projects, manage team activities, and communicate progress, ensuring completion on time and within budget
Ability to prioritize tasks, set realistic goals, and plan work efficiently, using resources effectively
Ability to display original thinking and creativity, meeting challenges resourcefully and generating ideas to improve work processes
Ability to demonstrate clear, persuasive communication in both positive and negative situations, actively listening and responding appropriately
Ability to maintain high standards of accuracy, organization, and data entry in all tasks

Nice To Haves

Associate degree
Minimum of 1 year of experience in a call center, customer service, or related field
Bilingual abilities (English and another language)
Proficiency in data entry and experience with CRM or tracking software

Responsibilities

Answer inbound calls and place outbound calls for follow-ups to existing and potential customers.
Match customers with the FPG brand and services that best meet their needs.
Provide clear, accurate, and helpful information to customer inquiries.
Follow established procedures and scripts to address customer concerns and inquiries.
Use company information systems to manage call routing, call volume, and scheduling of appointments.
Verify customer information for accuracy and completeness.
Process location/brand transfers and manage call forwarding tools.
Review after-hours call logs, taking appropriate follow-up actions as necessary.
Work independently on assignments and follow instructions for additional tasks as needed.
Communicate effectively with co-workers, management, and customers to resolve issues and improve service delivery.