Funeral Home Receptionist

Foundation Partners Group•Largo, FL

About The Position

The Receptionist is focused on supporting the Administrative Assistants at a location. The Receptionist is the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.

Requirements

High school diploma or the equivalent
A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
Minimum of one year of work experience in an office environment of a small business -- the funeral industry is preferred
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Strong communication and grammatical skills, with the ability to proof work
High attention to detail and accuracy, with excellent follow-up skills
Must be able to talk, listen and speak clearly on the telephone and in-person
Ability to lift to 50lbs safely and walk, stand, and sit for long periods

Nice To Haves

the funeral industry is preferred

Responsibilities

Answers phones and fields questions with appropriate phone etiquette and compassion
Greets and interacts with customers, handling inquiries and directing them according to specific needs
Receives and relaying messages/telephone calls from internal and external sources
Completes filing for documents and case files
Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely

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