Central Station Operator Dispatcher
About The Position
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available. Pay is $18 per hour. For a more seasoned candidate, pay could increase. Must be able to 3rd shift 10:50pm to 6:50am. There is .75 shift diff for 3rd shift.
Requirements
- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must have a minimum of six months experience in a customer service industry.
- Must have a clean background.
- Prolonged periods sitting at a desk and working on a computer.
Responsibilities
- Must be able to answer 50 to 150 calls per shift.
- Must be able to take calls involving fire alarms, police, fire, and EMS.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve the callers' problems and issues.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
- Must be able to work one of the following shifts. 2nd shift: 2:50pm to 10:50pm or 3rd shift: 10:50pm to 6:50am.
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Benefits
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
- Pye-Barker Fire and Safety is an Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
