Central Station Operator

Power Plus•Anaheim, CA

4d•$23 - $25

About The Position

This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24/7 monitoring environment.

Requirements

Strong attention to detail and sustained focus during repetitive tasks
High level of procedural discipline and SOP compliance
Clear and confident verbal communication, especially under pressure
Ability to remain alert in low-stimulus environments
Proficiency with video monitoring software and multi-screen systems
Fast and accurate typing and documentation
Flexible availability including nights, weekends, and holidays

Responsibilities

Monitor live video alarm events and follow established SOPs precisely
Use speaker systems to perform real-time voice-downs to deter suspicious activity
Notify clients, contacts, or emergency responders based on alarm response protocols
Review recorded video clips to confirm events and initiate appropriate response
Maintain accurate, time-stamped documentation for all alarm activity
Identify and escalate unusual or emergency situations per SOP guidelines
Ensure all alarms are processed within performance timeframes
Stay informed of customer-specific instructions and site configurations
Participate in training programs and system updates
Other duties may be assigned as operational needs require