Central Scheduler

Southwest Womens Care PC•Tempe, AZ

8d•$16 - $18

About The Position

Central Scheduler for OB/GYN Are you interested in women's health? Do you enjoy being busy and helping others while on the phone? Are you looking for a harmonious team environment to work in? You may enjoy this Full Time position! This position coordinates all phone calls for appointments requested by patients, medical professionals or management. Our Central Scheduling team plays a vital part in caring for our patients as they handle calls for all three of our clinical offices. They provide optimizes patient care by using effective customer service communication skills including knowledge, good judgment and tact to ensure a positive patient response/experience. A pleasant demeanor, the ability to multitask, and excellent customer service skills go a long way in making this a rewarding position.

Requirements

High school diploma or equivalent.
2 years customer service experience required
Ability to handle a high volume of calls daily
Ability to handle confidential information and sensitive issues
Work under minimal supervision and make independent decisions using good judgment
Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
Attention to detail and organizational skills
Multi-tasking activities
Performs efficiently exhibiting good analytical and problem solving skills

Nice To Haves

Scheduling experience in a clinical setting preferred
Phone room or call center experience preferred

Responsibilities

Answer all inbound calls from patients requesting appointments.
Schedule appointments via phone call, portal request or PCP referral.
Send notification letters to PCP if unable to reach the patient.
At the time of scheduling, advise patient of referral needs.
Review incoming records folder and delete once uploaded to patient chart.
Re-push Phreesia invites when a patient has not received the email.
Conveys a warm and calm phone demeanor at all times; speaks to the patient with a “smile”.
Assist patients and office staff with rescheduling needs.
Schedule patients according to provider templates and preferences.
Verify/update demographic and insurance information for established patients ensuring correct information is on file.
Performs other related work as requested/directed by management.