Student Employment - Central Reservations Office Assistants/Customer Service Specialists
About The Position
ECU Department of Student Life is currently seeking several Central Reservations Office Assistants/Customer Service Specialists. This is a part-time position with clerical to work with and support the functions of the Student Centers within the Central Reservations Office. There will be some events and student training throughout each semester that will require mandatory attendance. This student will be directly supervised by professional staff within the Department of Student Involvement and Leadership and will be expected to fulfill the following general roles and responsibilities: Administrator: Complete all necessary paperwork/forms, maintain logs, perform tasks as required, attend scheduled shifts, and know the staff manual protocols. Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University. Connect students, staff, faculty, and University guests to resources as appropriate. Assist with navigating throughout the campus. Keep the supervisor informed. Help create a welcoming environment. Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, fax machines, etc. Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures. Team Member: Attend all training sessions, support staff team, provide assistance when needed, maintain positive communication with staff and all Student Involvement and Leadership employees. University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as ECU in a positive manner. As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains: Effective Communication Accountability/Integrity Professionalism Cash Handling Problem Solving/Effective Reasoning Initiative Conflict Resolution Teamwork Adaptability/Resiliency Organization/Planning Technical Skills
Requirements
- Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws.
- Candidates must possess a minimum cumulative GPA of a 2.00.
Responsibilities
- Complete all necessary paperwork/forms
- Maintain logs
- Perform tasks as required
- Attend scheduled shifts
- Know the staff manual protocols
- Acknowledge and greet students, staff, faculty, and University guests
- Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University
- Connect students, staff, faculty, and University guests to resources as appropriate
- Assist with navigating throughout the campus
- Keep the supervisor informed
- Help create a welcoming environment
- File records
- Maintain records/logs
- Answer telephone calls
- Relay messages to the appropriate contact
- Operate common office equipment such as computers, copiers, scanners, calculators, fax machines, etc.
- Provide for the safety of patrons during events
- Enforce facility policies and capacity
- Deter theft
- Be knowledgeable of emergency evacuation and lock down procedures
- Attend all training sessions
- Support staff team
- Provide assistance when needed
- Maintain positive communication with staff and all Student Involvement and Leadership employees
- Serve as a positive role model
- Serve the needs of students, staff, faculty, and University guests
- Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as ECU in a positive manner
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What This Job Offers
Job Type
Part-time
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
