Central Reservations Assistant

Utah State University • Logan, UT

13d • $13

About The Position

Overview Event Services is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations." The primary purpose of this position is to support the Central Reservations Manager. Responsibilities Application Support for USU's Event Management System (Coursedog Events): Add, review, and verify data for deficiencies, errors, or expired information Assist with special projects that can require large amounts of data entry Application configuration as needed Generate reports and collect data on an ad hoc basis Application Troubleshooting: Resolve support requests from students, faculty, and staff Use strong oral communication skills of technical concepts to gather information from users Understand software and applications for troubleshooting common issues Disclaimer: This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

Requirements

• Proven success with customer service support to multiple users with competing deadlines
• Proven success with basic organizational skills, time management skills, situational problem solving, written and oral communication skills
• Ability to work between 20-29 hours during office hours (Monday- Friday 8:00 am- 5:00 pm), with the flexibility to work a varied schedule when necessary.
• Can operate common office equipment like computers, phones, scanners and printers

Nice To Haves

• Can understand commonly used applications (Microsoft Suite, Google Suite, etc)
• Can think analytically, identifying warning signs for potential issues
• Can provide excellent customer service by interacting professionally with team members, students, staff, and other customers
• Can work independently

Responsibilities

• Application Support for USU's Event Management System (Coursedog Events): Add, review, and verify data for deficiencies, errors, or expired information
• Assist with special projects that can require large amounts of data entry
• Application configuration as needed
• Generate reports and collect data on an ad hoc basis
• Application Troubleshooting: Resolve support requests from students, faculty, and staff
• Use strong oral communication skills of technical concepts to gather information from users
• Understand software and applications for troubleshooting common issues

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees