Central Reservation Agent - Palace
About The Position
It is the responsibility of the Central Reservation Specialty agent to serve as a vital link between Room reservations, the Casino department and the Sales department at the individual properties. Answer all incoming calls to the Casino/Group/Wholesale phone lines from outside or within the company. Position duties encompass all aspects of great Guest service when assisting both our internal and external Guests with incoming calls, and inquiries regarding rooms, group masters, and Casino information. Perform responsibilities in accordance with all Company standards, policies and procedures. Es responsabilidad del Agente de Especialidades de la Central de Reservaciones servir como un enlace vital entre las reservas de habitaciones, el departamento de Casino y el departamento de ventas en las propiedades individuales. Responder todas las llamadas entrantes a las líneas telefónicas de Casino / Grupo / Mayorista desde fuera o dentro de la compañía. Los deberes del puesto abarcan todos los aspectos de un excelente servicio para los huéspedes al ayudar a nuestros huéspedes internos y externos con las llamadas entrantes y las consultas relacionadas con las habitaciones, los maestros de grupo y la información del casino. Desempeñar las responsabilidades de acuerdo con todos los estándares, políticas y procedimientos de la Compañía.
Requirements
- Minimum 6 months’ work experience in a customer service position, preferably within the hospitality industry.
- Assist our VIP Guests with requests for room reservations, event reservations and special room blocks as requested.
- Input all required information into the Casino Tracking system to ensure Guests are appropriately coded to events.
- Excellent oral communication skills, strong interpersonal skills and professional behavior to effectively handle all issues, which may be sensitive in nature.
- Ability to communicate and listen effectively with Guests, Team Members and Management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
