Central Operations Representative

State Bank of Southern Utah•Cedar City, UT

1d•Onsite

About The Position

The Central Operations Representative will work with other departments and the Customer Care Center in providing unified Customer Service to our customers. In Central Operations you will assist with the completion and processing of Proof, Wire Transfers, ACH, and other operational duties. You will provide great customer service via the phone, in person, and through electronic communication mainly to fellow employees but also with customers. The Central Operations Representative will also complete a list of daily tasks that are vital to the operation of the bank. This position is fully in-person at our Cedar Main branch and is NOT a remote work opportunity. Hours are Monday-Friday 8am-5pm. At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values: Make a Difference : We are actively engaged. We genuinely care. We are knowledgeable and find solutions. Relationships Matter : We are committed to each other and our customers. We seek to understand, connect, and collaborate. Live with Integrity : We are trusted to do the right thing. We take responsibility for our individual roles and actions. Love What We Do : We are passionate and show up with enthusiasm. We are driven and continually look to improve. Share Positivity : We lift each other. We interact with a positive and optimistic attitude. Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Requirements

High School Graduate or (GED)
Must pass a credit & background check
Must be at least 18 years of age
Ability to be discreet with employee and customer information
Knowledge of bank products and services
Strong problem-solving skills
Excellent organizational and time management skills
Ability to work independently and as part of a team
Proficient with using Microsoft Excel, Word, and basic computer functions
Strong verbal and written communication skills
Excellent customer service skills

Nice To Haves

Experience working in a financial institution
Bookkeeping or accounting experience
Associates degree

Responsibilities

Handle customer service inquires and problems via phone, email and in person
Cross train in areas of ACH, Wires, Proof, and other key operational duties
Responsible for various reports that will assist in loss mitigation
LazerVault reports
SSI verification
ACH repair
Proof review and fraud detection
Sorting, folding, and sending daily branch letters
Placing of stop payments on checks
Calling on suspicious items
Balancing different departments books at the end of the day
Perform various data entry tasks
Manage daily, weekly and monthly tasks on a rotating basis
Research and resolve issues pertaining to customers accounts
Assist with special projects related to back office operations, such as document shredding and mail distribution
Closely adhere to the Bank’s Information Security policies and procedures
Assist with other duties as assigned