Central Operations Support Supervisor

Cushman & Wakefield

3d

About The Position

The Central Operations Support Supervisor plays a critical role in leading a small team of Central Operations Support Coordinators, ensuring consistent execution of administrative processes across 1–2 regions. This role combines people leadership with hands-on transactional responsibilities, requiring the Supervisor to both perform and oversee core administrative processes across their assigned region. The Supervisor serves as the tactical link between strategic direction and day-to-day operations, fostering team development, driving process improvements, and ensuring adherence to standard operating procedures (SOPs).

Requirements

• Education: Associate or bachelor’s degree in business administration or related field, or equivalent experience.
• Experience: Minimum 3 years in operations support or administrative coordination, with some informal leadership or mentoring experience.
• Skills: Strong organizational and time management abilities.
• Effective communicator with excellent interpersonal skills.
• Proficient in Microsoft 365, Smartsheet, UKG/WFM, and other CWS platforms.
• Demonstrated ability to lead by example and foster team collaboration.
• Outstanding organizational skills with an ability to manage multiple priorities.
• An analytical mindset with attention to detail and process optimization.

Responsibilities

• Team Leadership Directly supervise 2–3 Central Operations Support Administrators or Coordinators.
• Provide daily guidance, ongoing coaching, performance feedback, and support to direct reports.
• Monitor performance metrics and implement corrective actions, as needed.
• Build strong working relationships with regional client services leadership Assist in onboarding, training, and mentoring new team members.
• Promote a culture of continuous improvement while fostering a collaborative, quality-driven, and engaged team environment.
• Operational Oversight & Quality Assurance Ensure team adherence to best practices, SOPs and data accuracy against the standard data framework.
• Assist in resource planning and workload balancing across accounts.
• Oversee daily operations by scheduling and delegating tasks to ensure coverage and efficiency, while proactively monitoring workflows and escalating complex issues, as needed.
• Ability to balance time between performing transactional tasks and managing team responsibilities.
• Process Optimization & Standardization Provide leadership to support new initiatives and projects as a Subject Matter Expert. Example: PTO Accruals.
• Identify inefficiencies in workflows and processes; partner with the team to reconcile them.
• Support efforts to standardize practices across regions.
• Lead initiatives to train team members on new procedures and updates.
• Participate in system testing and provide feedback to improve tools and processes.
• Communication & Change Advocacy Communicate updates, expectations, and procedural changes to the team clearly and promptly.
• Support rollout of new systems and processes by modeling adoption, training others, and executing change management activities.
• Troubleshoot the merging barriers to adoption for individual accounts; advocate on behalf of accounts when changes are needed.
• Serve as liaison between Client Services, Payroll, Finance, HR, and Central Ops leadership.
• Platform & Software Responsibilities Supervisors are expected to be proficient in all core platforms including, but not limited to: JDE Work Order Management (WOM) Microsoft Office Business tools (Teams, Outlook, Excel) Workday/Employee and Organizational data UKG/Timekeeping Salesforce Citrix Hubble MyAP Sterling Equifax Works Concur Vroozi Service Edge Key areas include, but are not limited to: Workday Transactions & Data Quality Payroll & Timekeeping Buying & Purchase Orders Vendor Management Billing/Invoicing/Accounts Payable Month-End Reporting Platform Access, Training & Coaching Communication & Change Advocacy

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree