Central Office Telecommunications Technician

Edgewater Federal Solutions, Inc.•Albuquerque, NM

About The Position

Edgewater Federal Solutions is seeking a Central Office Telecommunications Technician to support a major national laboratory. The successful candidate will support the daily operations, maintenance, and troubleshooting of Avaya telecommunications systems, Avaya voicemail platforms, GPON-based voice services, and supporting voice network infrastructure within the central office environment.

Requirements

AS/AA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
Must have an active DOE Security Clearance
Must be US Citizen
Avaya Telephony Systems (Avaya Aura, Communication Manager, IP Office)
Avaya Voicemail Systems
GPON Voice Infrastructure
VoIP Technologies (SIP, PRI)
Voice Network Infrastructure (Switching, VLANs, QoS)
Telecommunications Monitoring & Diagnostic Tools
ServiceNow Ticketing System
CAIRS Work Order and Support System
Central Office Telecommunications Equipment and Infrastructure

Responsibilities

Support, maintain, and troubleshoot Avaya telephony systems, including station provisioning, trunk configuration, call routing, and system performance monitoring.
Administer and support Avaya voicemail systems, including voicemail mailbox setup, auto-attendant configuration, and voicemail troubleshooting.
Support and troubleshoot voice services delivered over GPON infrastructure, including coordination with network teams to resolve voice service issues impacting GPON customers.
Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
Respond to and resolve telecom service issues affecting voice services, including SIP trunks, PRI circuits, GPON voice services, call routing, and voicemail functionality.
Utilize telecommunications monitoring, diagnostic, and management tools provided by the organization to monitor system health, alarms, and performance of Avaya and related telecom systems.
Maintain familiarity with additional monitoring platforms, operational tools, and telecom support systems used to support the Avaya voice environment.
Assist with troubleshooting voice network infrastructure, including connectivity issues, VLAN configuration, and VoIP performance impacting voice communications.
Support installation and maintenance of telecommunications equipment within the central office environment, including racks, patch panels, cross-connects, and telecom hardware.
Assist with telecommunications infrastructure projects, including system deployments, equipment installations, system upgrades, and technology migrations.
Participate in system implementation, testing, and cutover activities related to telecommunications infrastructure and voice services.
Document troubleshooting actions, configuration updates, and operational activities within ServiceNow, CAIRS, and internal documentation systems.
Collaborate with telecom engineers, network teams, field technicians, and vendor support teams to maintain telecommunications system reliability.
Maintain documentation for telecommunications systems, operational procedures, and troubleshooting guides to support team knowledge sharing and operational continuity.
Follow organizational documentation standards to ensure consistency, accuracy, and completeness of operational records.
Other duties as assigned by the customer.