Central Investigations Technician - Asset Protection

JCPenney•Dallas, TX

4d•$18 - $22

About The Position

The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.

Requirements

2+ years Asset Protection experience, or analytical or IT responsibilities
Strong software skills; intermediate Excel, MS Word, PowerPoint
Critical Thinking and Analytical skills, Produces Results
High School or equivalent

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases.
Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc.
Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area.
Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations.
Monitors CCTV surveillance.
Assists non-Asset Protection stores with phone interviews on potential internals suspects.
Provides Key Performance Indicators reporting on internal fraud to field leadership.
Assists Remote and External Technician responsibilities.
Meets established performance goals for the role.
Supports Company’s shrink and safety initiatives.