Central Guest Experience Support Director

Elevation Church • Matthews, NC

8d • Onsite

About The Position

At Elevation Church, we want to link arms in ministry with those who are passionate about stepping into their God-given calling. While we’re a staff from all different backgrounds and walks of life, our mission is the same - to reach people with the Gospel. We’re grounded in scripture and guided by our values, so check out our website ( www.elevationchurch.org ) to be sure you’re aligned before you step into the application process with us, particularly paying attention to our Beliefs and our Code.

Requirements

• Active participation in a church (we look for a lifestyle of inviting people to church, volunteering, generosity, and prioritizing community)
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• High capacity for execution in fast-paced environments.
• Strong written and verbal communication skills.
• Excellent note-taking and follow-through habits.
• Relational intelligence with a genuine heart for pastoral care.
• Comfort working within systems, dashboards, reporting tools, and spreadsheets.
• Ability to identify inefficiencies and proactively build solutions.
• Strong ownership mindset, driving projects to completion without needing constant oversight.

Nice To Haves

• Strong vendor management or campus launch experience.
• Experience building dashboards or tracking systems that support leadership decision-making.
• Project management experience using tools like Asana or similar platforms.

Responsibilities

• Schedule department meetings, capture detailed notes, and distribute summaries and recordings.
• Manage the Guest Experience calendar and Master Documents.
• Ensure alignment across all Guest Experience operational touchpoints.
• Manage tracking systems for key GE initiatives (eTeam Connect, Baptisms, Block Party).
• Oversee Guest Experience communication channels (email lists, Slack, text threads, Hub access).
• Develop and maintain onboarding documentation for new GE Directors.
• Schedule and coordinate onboarding sessions.
• Facilitate monthly hands-on GE training.
• Continually refine training resources to ensure consistency across campuses.
• Provide consistent operational support and care to each Campus Guest Experience Director.
• Conduct two campus visits per month to strengthen alignment, identify opportunities, and reinforce culture.
• Lead check-in meetings with each GE Director every 4–8 weeks to provide clarity & support.
• Serve as a strategic connector between Central and Campus teams, ensuring clear, efficient communication.
• Proactively identify friction points and build solutions that remove barriers for campus leaders.
• Lead Guest Experience asset ordering and coordination for new and permanent campus openings.
• Manage vendor relationships for Connections Tents, Pipe & Drape, and other GE infrastructure.
• Oversee offsite GE storage, ensuring strong stewardship, organization, and readiness.
• Build scalable systems that support future campus expansion.

Benefits

• Elevation Church pays 100% of every employee’s medical benefits for full-time staff
• 403b with 4% match
• Dental & Vision benefits
• Paid time off for life, vacations, and rest
• Elevation Church subsidizes 6 sessions of counseling annually
• Basic Life Insurance for employee, spouse, and child(ren)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed