Central Guest Experience Director

Mariners Church•Irvine, CA

About The Position

The Central Guest Experience Director ensures a consistent, excellent guest experience across all Mariners congregations (currently 11, growing by two campuses per year). This director-level role leads the central Guest Experience team, coaching and developing campus coordinators, building scalable systems, and partnering across ministries to create a unified experience for all guests. A full-time position, the schedule is [Sunday - Thursday] for a total of 40 hours per week. This position is exempt under the Fair Labor Standards act. This position is part of the Central Ministry Leadership Team, providing strategic operational leadership while shaping a culture of excellence, teamwork, and intentional guest engagement churchwide.

Requirements

3–5 years of experience in ministry leadership, guest experience, or operational roles, ideally in a multi-site or large church context.
Proven ability to build, scale, and maintain operational systems across multiple locations.
Demonstrated success in leading and developing staff, including coaching and empowering leaders to achieve shared goals.
Strong strategic and operational thinking, with the ability to prioritize and manage multiple projects in a fast-paced environment.
Excellent collaboration and communication skills, with experience partnering across teams and ministries.
Love Jesus and call themselves Christians.
Embrace a high biblical standard of personal conduct and lifestyle.
Agree to and adhere to the church's statement of faith, leadership commitment, and position papers.
Work during Christmas Eve and Easter services.
Participate then facilitate Rooted once per ministry year.
Attend Mariners Church.

Nice To Haves

Proficiency in Rock RMS or other database/relationship management systems preferred.
Experience supporting new campus launches and scaling ministry operations is a plus.

Responsibilities

Operational Leadership: Build and maintain scalable systems that support weekend services, first-time guest follow-up, and central Guest Experience operations. Oversee resource allocation to ensure congregations have the tools and staff needed to serve effectively.
Staff Leadership & Development: Lead weekly and strategic meetings with GE staff members. Hire, train, and coach staff, translating central training resources into context-specific guidance for each campus.
Strategic Alignment & Collaboration: Partner with the Guest Experience Pastor and other ministry leaders to align strategy across all campuses. Serve as a conduit for communication between Central leadership and congregations.
Culture & Team Building: Live out “The Source Of Our Unity Gets The Spotlight” through lateral leadership, fostering collaboration, excellence, and a mission-focused culture.
Campus Launch Support: Enable the launch of new congregations with streamlined operations, staff training, and hands-on guidance during key events.
Weekend Oversight: Participate in a rotating weekend schedule across campuses to provide real-time support, ensure strategy alignment, and guide teams.