Center Experience Supervisor

Brella•Los Angeles, CA

5d•$21 - $23•Onsite

About The Position

Welcome to the new village. Established in 2019, Brella is on a mission to transform the way we raise the next generation. Brella was founded by two busy moms who wanted to create a new model of care that is flexible enough to work for today’s families dynamic lives while also ensuring the best developmental experience. Our Center Experience Team Brella's Center Experience Team is responsible for the day-to-day operations at the center as well as being our brand ambassadors. This team is committed to the highest levels of service and support for our families, communities and across the center for our staff. We are currently hiring for a Center Experience Supervisor. As Our Center Experience Supervisor You Will: Center Experience team members must be at least 18+ years of age and have experience in a customer service role. While previous experience working in a child care setting is preferred, a passion for working with children and families is a must. No matter what role you find yourself in on the team you can expect to support families from the moment they interact with the center (via phone, email or in-person) to inquire about care through to booking tours, supporting enrollment and ensuring a smooth check-in and out process. Our Center Experience team also maintains rosters, supports marketing and center or community events and ensures that our facilities are running smoothly through tracking, ordering and stocking supplies, coordinating repairs and maintaining center preparedness for emergency drills. This team is a good fit for those that love to solve problems, build relationships, pay attention to the details and enjoy engaging with communities.

Requirements

18+ years old and HS Diploma
At least 2-3 years of experience in an office/admin setting at a supervisor level ideally within hospitality, F&B, retail, boutique fitness, or other customer-facing role
First Aid/CPR Certified
Strong attention to detail
Highly flexible and adaptable in a fast-paced environment
Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack
Passion and interest in working with children and families

Nice To Haves

Experience working in a child care center (Preferred)

Responsibilities

Provide the highest level of customer service to our families with a “Yes” mentality
Confidently and professionally answer phone calls and reply to emails; complete phone consultations and follow-up in timely manner
Proactively identify and implement new processes and/or tools to improve center operations and family experience
Problem solve and jump in to support our staff as needed
Support planning, communication and implementation of family or internal events
Help train and supervise Center Experience Associates
Track inventory spending and levels; order supplies when needed
Ensures compliance through audits of child files
Manages the emergency preparedness of the center and coordinates drills
Solves and follows through on facility issues in a timely manner
Maintain documentation such as updated child records, incident logs and licensing rosters, etc.
Execute center marketing in partnership with our marketing team
Proactively identify ways to improve our processes to be more efficient

Benefits

401K eligibility to contribute after 3 months
Employee paid STD, LTD, AD&D
Brella sponsored Basic & Supplemental Life Insurance
Medical, Dental and Vision Insurance
Additional medical and mental health benefits (One Medical, Health Advocate, Talkspace)
Paid Time Off - 10 days/year
Sick & Safe Time - 6 days/year
Center Closing/Holidays - 8 days/year
Discounted child care (depending on availability)
Opportunities for growth and advancement
Referral program
Fun celebrations & team building opportunities