Center Assistant/Scheduler

McGregor Foundation•Akron, OH

9h•Onsite

About The Position

McGregor PACE (Program of All-inclusive Care for the Elderly) is a community-based service program that provides in-home healthcare services to the elderly as an alternative to nursing home placement, allowing Seniors to remain at home. We are seeking a highly motivated and dedicated Center Assistant/Homecare Staffing Scheduler to join our team at PACE. THIS POSITION IS DUAL ROLE. As a Center Assistant, you will be responsible for day-to-day personal care, ADLs, and safety of the participants attending the Adult Day Center. As a Homecare Staffing Scheduler, you will be responsible for providing support to home care services through service billing reconciliation and coordination of home health aide scheduling, home care services documentation, maintenance, and storage as needed.

Requirements

High School diploma, required
Minimum of one year’s experience working with a frail or elderly population, required
Basic database and word processing capabilities, and excellent communication and telephone skills, required; possess good organizational skills and be detail-oriented
Ability to establish collaborative working relationships with internal and external customers
Strong organizational skills and attention to detail
Excellent verbal and written communication skills

Nice To Haves

HHA certificate, CNA, or STNA, preferred

Responsibilities

Greet and assist patients upon arrival, ensuring a welcoming and supportive atmosphere.
Manage appointment scheduling and patient records, ensuring accuracy and confidentiality.
Coordinate communication between medical staff and patients, addressing inquiries and concerns promptly.
Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
Support the implementation of health care protocols and procedures to enhance patient care.
Reconciles services provided with services billed; forwards accurate billing information to accounting; works with agencies to resolve discrepancies.
Routinely inform the Home Care Staffing Supervisor of participant changes or issues related to homecare services.
Assists in departmental and participant outcome data collection and analysis.
Serves as support liaison to contract home care agencies, coordinating the delivery of personal care and homemaker services to participants and sending appropriate referral information to providers as required.
Serves as the participant liaison regarding Home Health Aide services, informing them of scheduling changes and processing issues as appropriate.
Maintain constant communication between home care scheduling and transportation services, ensuring that participant’s needs are met as appropriate.
Assists with the coordination of home care schedules and services for HHA’s and Center Assistants who work as home health aides, as needed.
May attend IDT team meetings to communicate participant needs/issues related to home care.
In the absence of the Home Care Staffing Supervisor, processes requests for home care aide services, and participant service change requests.
Provides coverage in participant’s home as Home Health Aide on an as needed or interim basis.
Provides relief coverage at the Front Desk reception area.