CCTV Security Officer

Securitas•Charlotte, NC

2d•$18

About The Position

Provide live video surveillance and monitor activity for Securitas Operation Center (SOC) clients through the use of appropriate systems and software applications. Observe and respond timely to urgent situations in a call center environment. Act as a liaison between client, field office, and emergency response personnel to ensure accurate and timely communication. Provide responsive and reliable assistance by exercising good judgment and by using good customer service skills at all times. Take proper action to assure that the Company is providing the best service to its customers and clients. The position serves as the key point of contact while ensuring the safety and welfare of life and property. Specifics: Staring Wage $18.00 (18.50 after 90 days in good standing) MUST BE ABLE TO WORK WEEKENDS Weekly Pay, Overtime Available Holiday Pay – 2.5x Hourly Wage, Performance Bonuses Must be computer literate and understand technology ESSENTIAL FUNCTIONS: The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

Requirements

Computer literate
Ability to type a minimum of 25 words per minute
Demonstrated proficiency in office software applications including Word, Excel, and Outlook
Must be able to communicate effectively in English(speak, read, and write)
Must possess excellent verbal and written skills, including good grammar
Clear, professional, and pleasant speaking voice and courteous telephone manner
Ability to listen to calls and respond verbally while documenting in writing simultaneously
Ability to deal with foreign accents and irate callers
Strong customer service and results orientation
Ability to interact effectively with both company and client representatives across all levels
Ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment
High School Diploma or GED required.
Must be highly task and detail-oriented, dependable and reliable and possess strong work ethic
Knowledge of standard office procedures and practices
Good organization and time management skills are essential characteristics utilized by this position
Able to handle multiple priorities in a fast-paced environment
Possess professional and positive demeanor
SOC operates 24 hours per day 7 days a week 365 days a year
Must have the ability to work shift times that are not normal business hours of operation
May be required to work holidays
Maintain excellent attendance
Dependably report to work on time for assigned schedule
Adaptable to schedule changes, which consist of more(or less) time flexibility
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Maintaining composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results
Close vision, distance vision, and ability to adjust focus
Regular talking and hearing
Receiving automatically connected phone calls from an ACD phone system
Wearing of a headset throughout work shift
Ability to monitor surveillance video for extended periods of time while working on a personal computer and maintaining focus on task

Nice To Haves

Previous call center experience is a plus
Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment.

Responsibilities

Provide continuous observation and surveillance of client sites. Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff. Report incidents or suspicious activity to client representatives or company management utilizing established procedures. Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type. Gather data and document proper systems as required. Inform client or field management of any serious safety, business jeopardy or other operational situations.
Provide event history and update information as appropriate. Produce standardized written Incident Reports that are concise, informative and accurate.
Provide ongoing administrative support for the SOC and assistance to shift supervision. Advise shift supervision of any changes in contact profiles, database information or procedure that needs to be updated. Seek out updates when communicating with clients and field management so that the SOC database information is current, to proficiently respond to field operation requirements.
Ensure that departmental standards regarding quality and productivity are maintained.
Assist with and/or initiate projects that improve the overall efficiency of the Securitas Operation Center (provide assistance in testing and evaluation of new security technologies).
Perform customer service functions including call handling as dictated by operational needs. Assist with special projects and perform other duties as requested by management.