CCO - US Buyside Account Manager

S&P Global • Boston, MA

8d • Hybrid

About The Position

About the Role: Grade Level (for internal use): 14 The Role: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Person in this role is required to work from NY office at least 3 days a week. The Team: Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success.

Requirements

• Bachelor’s degree in business administration, Marketing, or a related field; an MBA or CFA is preferred.
• 15+ years of experience in Sales and Relationship Management, Product Management, Commercial Operations or other customer focused roles required.
• Deep knowledge of Financial industry, Buyside segment, market trends and cross-divisional understanding of the S&P Global portfolio.
• Proven track record in managing large accounts or business segments.
• Diversified experiences driving and implementing growth initiatives and experience in leading transformation.
• Confidence in navigating and building relationships with C-Level executives.
• Well-balanced strategic and operational mindset.
• Excellent communication and interpersonal skills for effective relationship management.
• Data and metrics drive.
• Able to resolve issues in a variety of complex situations.
• Considers best practices and lessons learned to evaluate solutions.
• Strategic partnership lens and ability to think across the end-to-end customer value chain.
• Person in this role is required to work from NY office at least 3 days a week.
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Nice To Haves

• MBA or CFA is preferred.

Responsibilities

• Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction.
• Identify new business opportunities within existing accounts and pursue new client relationships.
• Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them into a commercial strategy.
• Plan, coordinate and participate in new business/client prospecting.
• Monitor and evaluate key customer strategies, business trends and growth priorities.
• Provide transparent financial and operational assessment of the health of our customer relationships.
• Partner and collaborate across various internal teams (e.g., sales, marketing, product development) to ensure cohesive execution of strategies and initiatives that meet client needs.
• Lead negotiations and contract discussions to secure profitable deals.
• Reduce contractual and commercial friction to improve customer experience.
• Develop industry specific knowledge.
• Drive thought leadership across the CCO and cross-divisional commercial organizations.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level