Centralized Collections Office (CCO) Specialist

Hanger, Inc.

2d•Remote

About The Position

We are seeking to hire a CCO Specialist Remote - this role ensures collections for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.

Requirements

2 years office administrative experience.
High school education or equivalent.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Nice To Haves

Associate degree preferred.
Experience in a medical office preferred.
Experience with EMR systems (NextGen and/or OnBase) preferred.
Ability to key 40 words per minute with accuracy preferred.

Responsibilities

Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
May place calls or send messages to those with unresolved issues.
Review and monitor assigned encounters and all applicable collection reports
Reviewing open encounters for collection efforts
Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Collect customer payments in accordance with payment due dates
Identify issues attributing to account delinquency and discuss them with management
Provide timely follow-up
Mail correspondence to customers to encourage payment of delinquent accounts
Effective communication with Patient Care Clinics related to collection efforts

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest