CBC CMO SUPERVISOR

TX-HHSC-DSHS-DFPS • Crockett, TX

4d

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

This position works under the direct supervision of the Regional Director and supervises staff along with managing Community Based Care Oversight and Technical Assistance program activities related to Child Protective Services. This position performs advanced quality assurance, monitoring, analytical, research and consultation work to ensure overall compliance, quality assurance and accuracy within the CBC program. Serves as a subject matter expert regarding Child Protective Services (CPS) program policy, procedures, requirements and best practices. Administers CBC quality assurance programs and activities. Oversees program case reviews and administers other quality assurance monitoring activities to ensure CBC program compliance and effectiveness. Evaluates and monitors CBC field performance, identifies and assesses field operations trends, and resolves issues. Analyzes, interprets, compiles and reports results of quality assurance reviews and activities to CPS and other DFPS staff, management and program leadership. Identifies trends, gaps in policies, processes and knowledge, and proposes recommended solutions and training. Provides technical guidance and subject matter expertise regarding CPS and the CBC program, quality control assessments, activities and results. Provides CPS program information and communication to ensure updated knowledge base regarding CPS program policies, procedures, trends, legislation, requirements and to resolve quality assurance issues. Administers quality control activities for CBC, reports recommendations to DFPS management and CBC leadership, and provides subject matter expertise and support in development and application of corrective measures. Represents the CPS program at external events and works directly with external stakeholders. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of Texas and Federal laws relating to Child Protective Services.
• Knowledge of quality assurance programs and practices. Ability to interpret and compare CPS policy to documented case actions to ensure compliance with state and federal regulations.
• Ability to negotiate available services, to communicate effectively, and to supervise the work of others.
• Ability to read technical narratives, interpret industry terminology, and extrapolate information from incomplete documentation.
• Ability to plan, coordinate, and administer quality assurance program activities.
• Ability to prepare and present training curricula in person and remotely.
• Ability to communicate effectively. Ability to plan, assign, and/or supervise the work of others.
• Graduation from an accredited four-year college or university; 5 years’ experience working in Child Protective Services, with a preference for two years of full-time experience in a Child Protective Services supervisor or management position.

Responsibilities

• Oversees the work of assigned staff, and confers with staff on program issues and problems in order to identify solutions.
• Evaluates program performance through case readings, reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements.
• Prepares management reports, analyses, and correspondence on the effectiveness of program activities.
• Prepares and evaluates program budgets.
• Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures.
• Implements schedules, priorities, and standards for achieving goals; and monitors activities.
• Participates in the development of program goals and objectives. Provides training or technical assistance in a program area.
• Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisals.
• Develops and conducts presentations for communities, clients, staff, management, or elected officials.
• May assist with the development of policy and procedure manuals. Supervises the work of others.
• Supports DFPS-SSCC program collaboration (FBSS, CPI) Training and direct supervision of regional Case Management Oversight and Technical Assistance staff.
• Directs case review process. Quality assurance reviews of cases read by CMO staff. (Unless supported by other staff) Regularly reviews case read results and systems data to identify technical assistance needs during the transition and ongoing.
• Directs and tracks technical assistance activities. Elevates concerns or issues not resolved with SSCC at CMO/PD level.
• Reports on Continuous Quality Improvement process / quality trends from case reviews.
• Reports on technical assistance activity.
• Makes recommendations for SSCC quality improvement plans or other contract actions related to quality case management services.
• Performs related work as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees