Waxahachie True TX BBQ - Catering Specialist - Part-Time

H-E-B•Waxahachie, TX

39d

About The Position

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As your Restaurant's Catering Specialist, you'll promote, price, plan, coordinate, and execute special event orders. Based on your knowledge and expertise, you'll make suggestions and provide options to help each customer plan the perfect function, and then follow through on service and food quality to ensure complete satisfaction. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... willingness to think like your Customers to ensure their special events are truly special? HEAD FOR BUSINESS... the know-how to combine culinary / food prep knowledge with merchandising and selling? PASSION FOR RESULTS... adaptability and drive to juggle creativity and financial duties?

Requirements

Minimum age 18 (mandatory)
Culinary degree, or equivalent combination of culinary training and / or experience
1+ years of experience working front of house duties, banquet / event work, or related experience
Experience in ordering, inventory management, and shrink control
Comprehensive culinary and food prep knowledge
Working knowledge of food and beverage service
Advanced customer service and communication skills
Advanced planning and organization skills
Culinary and food processing skills
Ability to direct / lead a team
Ability to work a flexible schedule, including opening, closing, and weekend shifts
Ability to respond quickly and appropriately to guest concerns and feedback
Ability to handle guest feedback and resolve problems effectively
Ability to maintain a smile at all times, even when balancing multiple priorities
Business acumen
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk, pivot
Occasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
Occasionally be exposed to heat, ambient temperatures, and loud noise
Frequently be exposed to wet and cold conditions
Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team lift

Nice To Haves

Proficiency in H-E-B systems (XPTR, DSD, IMS, CICS2, POS, Microsoft Office) (preferred)

Responsibilities

Creates / consults on menus based on knowledge of food and food prep, available kitchen capacity, prep / cook times, event specifics, etc.
Trains line / prep cooks to help with catering orders
Ensures all government / company regulations and standards for product freshness, safety, refrigeration, and sanitation are met
Assists purchasing / receiving tasks for total restaurant facility
Prepares required paperwork, including forms, reports, and schedules in an organized and timely manner
Directs administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
Consults with customers to determine objectives / requirements for events such as meetings, special parties, and banquets
Obtains event-related specifications and pertinent information (e.g., number attending, schedule of events, menu, etc.)
Creates quotes; prepares contracts; secures customer signatures; collects deposits as required
Regularly reviews upcoming event function sheets; modifies as needed
Documents final arrangements with clients; maintains records of event aspects, including financial details; prepares schedules for each off-site event
Directs / supervises breakdown and cleanup after each event
Accounts for all equipment and supplies; returns restaurant items to storage areas
Coordinates event-related services (e.g., transportation / delivery, facilities, catering, signage, displays, special needs requirements, printing, etc.); evaluates / selects service providers according to customer requirements
Requisitions equipment and supplies needed for each event, ensuring they meet customer expectations / requirements
Inspects event sites prior to the start of each function (room setup, menu, service staff, etc.)
Greets customers prior to the start of each event; continually observes, directs, and assists staff
Confers with staff at event site to coordinate details; ensures guest needs are met throughout event
Monitors events to ensure compliance with regulations / laws, and satisfaction of customers; resolves any issues that arise
Returns / arranges for return of rented materials
Conducts post-event evaluations to determine how future events could be improved
Also may be scheduled to work varying positions in the department
Other duties as assigned
Solicits / promotes special event business through advertising, cold-calling, contacting past customers, and relationships with local businesses
Applies culinary / food prep knowledge to increase sales; suggests additional H-E-B products and services (e.g., floral, wine, etc.)
Prepares / completes accurate billing at the completion of the function; collects final payment