Catering Sales Manager

Hard Rock Hotel & Casino Ottawa • New York, NY

2d

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Catering Sales Manager to join our team. This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. The Catering Sales Manager is responsible for effectively selling the private space, food and beverage, and function planning services of the property to maximize revenues and profits for the hotel. Responsibilities include generating revenues, establishing new accounts, monitoring booking pace, and booking repeat business while keeping quality of service consistently high.

Requirements

• You anticipate guest needs and act with intention
• You deliver service that is both polished and personal
• You take ownership of every detail of the guest journey
• You contribute to a collaborative, energized, and high-performing culture
• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment
• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best
• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart

Responsibilities

• Generating revenues
• Establishing new accounts
• Monitoring booking pace
• Booking repeat business while keeping quality of service consistently high
• Lead the execution of Catering Sales Operations with a focus on excellence, consistency, and guest satisfaction
• Develop new business for the local corporate and social catering market
• Outreach efforts to include telephone prospecting, written communications, sales calls, and site inspections
• Maximize revenues for the hotel through up-selling techniques
• Coordinate with different departments any specific event requirements including individual room reservations, special menus to accommodate dietary preferences, and event set-up requests
• Attend BEO and Resume meetings
• Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members. This warm welcome may take place outside of regular business hours
• Create the monthly 90 day forecast for catering and assist in the development of the annual catering budget and sales and marketing plan
• Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies
• Make recommendations to improve potential from various markets
• Manage guest requests and concerns with professionalism and urgency, ensuring each interaction reflects our commitment to exceptional service
• Partner with the Executive Chef, Banquet Chef, and Beverage Manager in the development of catering menus
• Monitor competitive set activities and adjust execution as needed
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality
• All responsibilities are executed with a focus on consistency, attention to detail, and elevated service standards

Benefits

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees