Catering Sales Manager
DoubleTree by Hilton Rochester•City of Rochester, NY
•$63,000 - $70,000
About The Position
Job Summary: Responsible for the sales catering and corporate events. Act as liaison between the client and banquet operations.
Requirements
- Some college or business school training. High school graduate.
- 3-4 years previous experience in restaurant and/or related banquet experience
- Knowledge of Sales negotiation/closing process
- Ability to clearly communicate with proper grammar in English with guests/visitors and hotel personnel to their understanding.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Knowledge of Windows, Word/Excel and Delphi.
- Previous training in guest relations.
- Strong Sales & interpersonal skills
- A minimum of two years hospitality experience
- Professional phone etiquette, writing skills and knowledge of Microsoft Office
- High level of creativity
- Thorough knowledge of the restaurants overall layout, rate structure and capacities
- Tenaciously owns sales/promotional opportunities
- Adept on Delphi systems and Catering Database
- Well organized, detail oriented with excellent follow-up
- Must possess excellent communication skills both internally and externally
- Needs to possess nimbleness by changing with the needs of the Hotel
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to be mobile/walk for lengths at a time
- Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Nice To Haves
- Prefer Spanish as a second language.
Responsibilities
- Spends primary time on direct selling
- Actively understands and implements the sales process.
- Maintains appropriate balance of account maintenance and prospecting for new business
- Establishes and maintains effective and profitable relationships with customers
- Responsible for achieving catering budgeted revenue
- Assists Director of Catering developing specific goals/strategies in assigned territory to positively impact revenues
- Thorough knowledge of property, space, capacities, concept/food style (menus)
- Familiar with hotels' competitive set and shared accounts
- Communicates a clear sense of strategic direction and goals for assigned territories/markets
- Keeps up on industry trends and seeks creative ways to infiltrate markets/accounts
- Acts as conduit between the catering/restaurant and hotel teams
- Provides appropriate/necessary information to ensure proper operations of the department
- Maintains accurate and thorough notes/traces for accounts within the PMS and Catering Database
- Review and update menus/packages/upgrades, as requested to satisfy customer needs/maximize revenue
- Create appropriate sales collateral and tools for department
- Assist in reviewing and updating menus/packages, as requested to satisfy customer needs/maximizing revenue
- Assist in creating appropriate sales collateral tools for the department to maximize revenue
- Organize and represent restaurant at off-premise/charity events
- Joins and attends appropriate market organizations
- Completes weekly, monthly, quarterly and annual production reports
- Provide weekly/monthly sales activity reports
- Supervise execution of banquets on occasion
- Assist with additional reports and/or special projects as assigned by the Director of Catering
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
