Catering Sales Manager

Viejas Casino & Resort•Alpine, CA

13d

About The Position

Job Description CORE SCOPE OF POSITION Understands the hotel’s business strategies to increase revenue and group market mix. Works closely with Director of Resort Sales to identify new markets and business opportunities to qualify and generate new social and catering business. Sells guest rooms, meeting spaces, and other hotel services to SMERFE market or as assigned, including weddings within the booking parameters. Negotiates guest room rates, meeting room rental, functional space, and/or hotel services within approved booking guidelines Upsells clients to high value items whenever possible. Generates contracts and service social bookings with or without meeting space from start to finish - including but not limited to processing contracts based on departmental SOPs, generating and distributing of BEOs and group resumes Service all contracted groups and any Tribal events that are assigned to the Resort Sales Department Accurately produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders. Releases and communicates the event details to banquet managers for all related banquet functions. Conducts pre-and post-conference meetings with catering/banquet group when it is agreeable with the client. Disseminates sales-related information to other departments on a timely manner Coordinates events as needed or directed by Director of Sales and VP of Hotel Operations to include food and beverage requirements, timing of events, audio-visual requirements, room type allocation, VIP requests, rooming list, amenities, room set up, group transportation, décor requirements, security and all other contracted services and requests Arrange and conduct site inspections and off-site presentations for prospective guests. Attend trade shows and schedule outside sales calls to promote the facility as required. Entertains guests in accordance with established company and hotel policies and procedures. Designs, plans, and coordinates special projects to improve and enhance the guest service program. Maintains guest files, required records, gathers statistics, and prepares reports as required. Assists in developing, modifying and executing company policies that affect immediate operations and may also have a company-wide effect. Joins and attends local organizations’ events, trade shows, establishes connections and networks within the industry, and builds relationships with them. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. Performs other duties as assigned. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP Is a role model of the Viejas’s service culture. Leads by example and creates strong morale and engagement in his/her team. Communicates company and departmental goals and fosters open communication across the department. Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. Manages conflict effectively; listens and assesses situations; takes action to resolve INTERACTION Always interacts with internal and external guests with a positive attitude and professionalism. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests. SUPERVISION Manages and coordinates the activities of designated associates with responsibility for results, including costs, methods and staffing. Establishes operational objectives, work plans, and delegates assignments to Banquet Manager and Sales Coordinators.

Requirements

Excellent verbal, written, and interpersonal communication skills.
Superior guest service and hospitality skills.
Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
Persistent and a skilled negotiator.
Excellent sales skills and knowledge of industry and basic business practices.
Working knowledge of Microsoft Office, Word, and Excel.
Ability to resolve problems efficiently and effectively.
Ability to work with diverse personalities and environments.
Ability to multi-task and work in a fast-paced environment.
Must be a self-starter and able to adjust to change.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, holidays, and blackout dates.
High school diploma or general education degree (GED) preferred.
3 to 5 years of related experience.

Nice To Haves

Knowledge of PMS preferred.
Knowledge of Rainmaker a plus.
Associate’s degree, with sales experience preferred.
Bachelor’s degree preferred.

Responsibilities

Understands the hotel’s business strategies to increase revenue and group market mix.
Works closely with Director of Resort Sales to identify new markets and business opportunities to qualify and generate new social and catering business.
Sells guest rooms, meeting spaces, and other hotel services to SMERFE market or as assigned, including weddings within the booking parameters.
Negotiates guest room rates, meeting room rental, functional space, and/or hotel services within approved booking guidelines
Upsells clients to high value items whenever possible.
Generates contracts and service social bookings with or without meeting space from start to finish - including but not limited to processing contracts based on departmental SOPs, generating and distributing of BEOs and group resumes
Service all contracted groups and any Tribal events that are assigned to the Resort Sales Department
Accurately produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders.
Releases and communicates the event details to banquet managers for all related banquet functions.
Conducts pre-and post-conference meetings with catering/banquet group when it is agreeable with the client.
Disseminates sales-related information to other departments on a timely manner
Coordinates events as needed or directed by Director of Sales and VP of Hotel Operations to include food and beverage requirements, timing of events, audio-visual requirements, room type allocation, VIP requests, rooming list, amenities, room set up, group transportation, décor requirements, security and all other contracted services and requests
Arrange and conduct site inspections and off-site presentations for prospective guests.
Attend trade shows and schedule outside sales calls to promote the facility as required.
Entertains guests in accordance with established company and hotel policies and procedures.
Designs, plans, and coordinates special projects to improve and enhance the guest service program.
Maintains guest files, required records, gathers statistics, and prepares reports as required.
Assists in developing, modifying and executing company policies that affect immediate operations and may also have a company-wide effect.
Joins and attends local organizations’ events, trade shows, establishes connections and networks within the industry, and builds relationships with them.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more!