Catering Sales and Event Manager

HEI Hotels & Resorts•Cleveland, OH

1d•Onsite

About The Position

The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. The role involves managing catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. The manager is responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Requirements

Prior experience in the field of hospitality with specific experience in catering sales is essential.
1+ year in catering sales required.
Must have experience at a similar size and quality hotel.
High School Diploma or equivalent required.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
Understanding of both monthly forecasting and the annual budget process, as well as pace and productivity.
Understanding of yield management skills and the use of historical data.
Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
Participate in the research of the competition’s products, services and pricing and use it to develop strategic business plans.
Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.
Experience selling to a variety of market segments.
Consistently book repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
Knowledge of sales techniques including closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Participate in trade shows and sales blitzes.
Some experience utilizing creative skills to provide innovative set-ups, menus, and functions for groups.
Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations of catering events sold.
Detailed execution of all banquet event orders generated by the associate.
Experience providing A/V equipment and operating A/V as a profit center.
Effective use and teaching of computers, specifically Delphi, Word and Excel.
Knowledge of market trends, competition, and key hotel customers.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
Vision insurance programs through EyeMed.
Vacation, Sick and Holiday programs.
Pet insurance through the ASPCA.
Supplemental, Spousal and Child Life insurance.
Short and Long-Term Disability plans.
401(k) Savings Plan with matching funds.
Discounts through our 'YouDecide' and Hotel Room Discount programs.
Market-leading compensation packages.
Generous PTO and flex-time initiatives.
Outstanding career development and advancement opportunities.
Job-appropriate assets and resources.
DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.