Catering Sales and Event Manager

Spire Hospitality•Nashville, TN

13h•Hybrid

About The Position

The DoubleTree by Hilton Hotel Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile. The hotel features live music on Thursday, Friday, and Saturday nights at its Fourth and U restaurant and bar, and includes 343 rooms, a Full-Service Starbucks, and 15,000 sq. ft. of event space. SPIRE Hospitality, the management company, specializes in creating memorable guest experiences and delivering best-in-class service, ensuring employees have the support, tools, and opportunities to grow and excel. This hybrid position assists in the overall efficient operation of the Catering and Events section within the Sales Department, responsible for the efficient and professional coordination of any assigned meeting and leading the catering sales efforts and functions.

Requirements

Knowledge of lighting and sound equipment and usage.
Ability to utilize a computer system.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively, both verbally and in writing.
Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
Ability to negotiate and close Catering business.
Maintain a neat, clean and well-groomed appearance.

Responsibilities

Travel to meet with or call individual clients by telephone to solicit catering business.
Develop target lists and action plans for account solicitation.
Assist in assignment and distribution of leads.
Answer customer inquiries, prospect and qualify potential leads.
Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to events.
Gather, organize and disseminate both written and verbal information regarding the specific requirements of client’s events to the appropriate departments and individual clients in a prompt, accurate, profitable, pleasant, and professional manner.
Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
Document and organize detailed requirements of each function.
Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout property.
Plan and conduct pre and post-convention meetings with clients and respective departments.
Document tracking of group activity.
Access and input data into a computer system to generate account history reports.
Assist banquet staff in room set up as necessary.
Performs other related duties as assigned.
Contribute to the prospecting efforts as assigned by the DOSM.