Catering Relationship Manager

B and R Management Company Inc•Oklahoma City, OK

9d•Onsite

About The Position

The Client Relationship Manager is an inside sales-focused role responsible for managing inbound catering inquiries, nurturing client relationships, and driving repeat and incremental business. This position serves as a primary point of contact for catering clients, guiding them from initial inquiry through event execution and post-event follow-up. The role bridges sales, service, and operations to ensure revenue growth, strong client retention, and seamless event experiences.

Requirements

1–2+ years of experience in catering, hospitality, event coordination, or inside sales preferred
Strong communication, relationship-building, and customer service skills
Detail-oriented with a high level of accuracy in order entry and coordination
Organized and able to manage multiple clients, orders, and priorities
Comfortable working in a fast-paced, team-driven environment
Self-motivated with a proactive approach to follow-up and client care
Proficiency in Microsoft Office or similar systems
Onsite role with consistent schedule, occasional evenings or weekends as needed
Prolonged periods of sitting and computer use
Occasional standing and walking to assist guests
Ability to lift up to 20 lbs as needed
Ability to operate standard office equipment

Nice To Haves

Experience with CRM systems (e.g., Salesforce) is a plus

Responsibilities

Respond to inbound catering inquiries via phone, email, and online leads in a timely and professional manner
Guide clients through menu selection, event planning, and service options
Prepare and send catering proposals, contracts, and invoices
Collect deposits and ensure timely payment processing
Take and confirm catering orders, including menus, quantities, timing, delivery/service needs, and pricing
Accurately input orders and client details into the catering/order management system
Ensure all orders meet company standards, lead times, and operational requirements
Identify opportunities for upselling, add-ons, and enhancements
Serve as the primary point of contact for assigned and repeat catering clients
Build and maintain strong, long-term relationships to drive repeat business
Proactively follow up on inquiries, quotes, past events, and warm leads
Maintain an active pipeline of current and returning clients
Follow up post-event to gather feedback, strengthen relationships, and secure future bookings
Support tastings, menu consultations, and client meetings as needed
Convert inbound leads into confirmed catering orders
Proactively follow up with past clients, referrals, and warm leads to drive repeat and incremental business
Contribute to team-based sales goals and revenue targets
Collaborate with outside sales team members to support account growth opportunities
Coordinate event logistics including delivery schedules, staffing needs, and execution timelines
Communicate order details clearly with culinary, operations, and delivery teams
Ensure all event details are accurate and aligned across departments
Respond to last-minute changes or challenges with urgency and professionalism
Support event execution as needed to ensure client satisfaction and brand standards
Maintain accurate records of client interactions, sales activity, and order details
Utilize CRM or ordering systems to track pipeline and client communication
Participate in weekly sales meetings, pipeline reviews, and reporting
Collaborate cross-functionally to ensure smooth event execution
Support forecasting and sales initiatives