Catering Operations Manager - Corporate B&I

Compass Group•Boston, MA

16d•$70,000 - $80,000

About The Position

Join Bon Appétit Management Company—dedicated to Achieving Leadership in the Foodservice Industry—as a Catering Operations Manager. We are seeking an operationally savvy professional with an Ownership Mentality who takes initiative, solves problems independently, and coordinates successful on and off-premise events. You will manage the entire event lifecycle, from sales and vendor negotiation to staff supervision and financial reporting.

Requirements

Experience: 3-5 years of hospitality management experience preferred (minimum 2 years required), specifically in off-premise catering and budgeting.
Competencies: Must be an Adaptable & Fast Learner comfortable with high-volume environments. Requires Strong Communication & Team Fit to effectively collaborate with diverse clients, vendors, and senior management.
Technical Skills: Proficient in web-based ordering systems, word processing, and spreadsheets.
Clearance: Must obtain and maintain property access requirements. (Rigorous site background/fingerprint process).

Nice To Haves

Language: Bilingual is preferred but not required.

Responsibilities

Operations & Logistics: Orchestrate the execution of events including delivery, set-up, and clean-up. Manage vendor contracts, rental equipment, and vehicle inventory. Pivot without losing momentum to accommodate last-minute orders and changing demands efficiently.
Team Leadership: Recruit, hire, train, and schedule the catering team. Manage payroll and provide constant feedback to ensure staff adhere to uniform and service standards.
Financial Management: Maintain accurate records including P&L, labor, and sales forecasting. Manage Accounts Receivable to keep invoices current (under 30 days) and produce weekly variance reports.
Culinary Collaboration: Consult with clients and Chefs to plan menus that meet budget, sustainability commitments, and quality standards regarding portioning and presentation.
Sales & Client Relations: Act as the primary liaison for clients, managing Open Houses and seasonal tastings to drive revenue. Resolve customer concerns within 24 hours.
Safety & Compliance: Enforce HACCP standards, temperature recording, and safety training. Ensure all staff utilize required Personal Protective Equipment (PPE).