Catering Lead

Eataly North America•Dallas, TX

About The Position

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description The Catering Lead plans, organizes and executes the catering business for an Eataly location. Reports to the Catering Manager.

Requirements

2+ years of experience in catering/sales management
Excellent communication skills
Ability to multitask in a fluid environment
Availability to work a flexible scheduling often including nights, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Creates proposals, contracts, event orders and packages tailored to each guest’s requests
Negotiates executive partnerships to sell catering packages for breakfast, lunch, dinner and largescale events
Oversees catering events from start to finish: books, plans and executes functions
Executes all off-site catering for offices and VIP clients, coordinating delivery services and pickup business
Acts as a trainer for team members on catering operations
Communicates product and staffing needs for catering events on a daily basis
Manages catering call-backs from orders delivered same day to ensure 100% guest satisfaction
Handles and resolves complaints/accolades and communicates results to managers
Ensures catering collateral is displayed and stocked in the store at all times: catering menus, catering table, business cards, etc.
Performs other duties as required or assigned