Catering & Guest Service Representative

Selland Family Restaurants•Sacramento, CA

just now•$22 - $24

About The Position

The SHG Catering and Guest Services is primarily responsible for ensuring the highest level of customer service in what SHG has to offer, including but not limited to dining reservations, catering services, and take-out orders. Benefits & Perks of working for our team: $22.00-$24.00 per hour Employee Discount at all Selland Hospitality Group Restaurants Shift Meal!!! Current Holidays Off: 4th of July, Thanksgiving, Black Friday, Christmas, New Year's, Superbowl, Easter Sunday Paid Sick Leave Medical, Dental, Vision Benefits (Full Time Employment) Life Insurance, AD&D, Disability Insurance. Paid Time Off (Full Time Employment) Holiday Pay (Full Time Employment) Employee Wellness Offerings- Mental Health Resources Continued Education Reimbursements- WSET, Court of Masters, Pastry Certifications, ect. Professional Teams We value our team members and promote from within!!! Employee Celebrations- Promotions, Anniversaries, Birthdays! We love to celebrate YOU! Selland Hospitality Group is a great place to thrive and grow, offering employees a chance to build a career while doing what you love. Our team members embody our core values of gracious hospitality, culinary excellence, genuine teamwork, persistent improvement and take pride in everything they do.

Requirements

2+ years of restaurant/catering/event experience
2+ years of phone guest services experience
2+ years of outbound sales experience
Able to communicate verbally in an articulate manner.
Makes decisions and solve problems.
Cool and calm under pressure.
Has integrity and honesty.
Leads by example.
Holds people accountable.
Results-focused.
Self-starter.
Demonstrates active listening and is receptive to ideas.
Processes and analyzes information effectively.
Can organize, plan, and prioritize.
Guides, delegates, gives positive and negative feedback, and trains.
Maintains relationships with customers, staff, and suppliers.
Must have reliable transportation to work.
Must have proof to legally work in the United States
Reports to work on time and as assigned per the schedule on a regular, consistent basis.
Must be available MON-FRI from 9 am to 5:30 pm.

Responsibilities

Assists customers with catering orders.
Responsible for the processing of catering orders, including the coordination and communication with chefs.
Proficient on catering software.
Plans and coordinates catering deliveries and proper staffing with management.
Ensures proper delivery catering etiquette, accuracy and quality of catering orders upon delivery to customer.
Responsible for follow-up communication with catering customers and reporting feedback to management on a bi-weekly basis.
Communicates customer requests in a prompt, efficient manner.
Assists in resolving customer complaints about food quality or service, with a focus on catering food, subordinating final resolution authority to management.
Assist the Director of Sales with private dining inquiries and bookings for Ella Dining Room & Bar
Qualify incoming leads by gathering event details, including date, guest count, occasion, and budget parameters
Clearly communicate room capacities, food & beverage minimums, and event policies to prospective guests
Prepare and send private dining menus, pricing, and event information in a timely and professional manner
Coordinate internally with management and culinary teams to ensure accurate availability and execution
Maintain organized tracking of private dining leads and follow-up communication
Assist in online and phone reservations to maximize seating
Friendly and Proper Phone Etiquette
Excellent communication and organizational skills
Ability to provide information about The Kitchen dining experience
Inform Guests of any special events
Ensure Proper Mapping when assigning Tables/ Mapping out Reservations effectively
Respond to guests' emails promptly
Tock/Open Table/Guest Center Knowledge
Excellent with Word and Excel
Able to handle high-volume calls
Confirm Guest Information (spelling of First and Last name, email, and phone number)
Communicate information to build a guest profile: dietaries/special occasion/ spouse name
Verify Guests Credit Card to hold reservation/verify credit card data

Benefits

$22.00-$24.00 per hour
Employee Discount at all Selland Hospitality Group Restaurants
Shift Meal!!!
Current Holidays Off: 4th of July, Thanksgiving, Black Friday, Christmas, New Year's, Superbowl, Easter Sunday
Paid Sick Leave
Medical, Dental, Vision Benefits (Full Time Employment)
Life Insurance, AD&D, Disability Insurance.
Paid Time Off (Full Time Employment)
Holiday Pay (Full Time Employment)
Employee Wellness Offerings- Mental Health Resources
Continued Education Reimbursements- WSET, Court of Masters, Pastry Certifications, ect.
Professional Teams
We value our team members and promote from within!!!
Employee Celebrations- Promotions, Anniversaries, Birthdays! We love to celebrate YOU!