Guest Service Representative

Nothing Bundt Cakes - 295•Grosse Pointe Park, MI

3d•$14 - $15

About The Position

As a Guest Service Representative at Nothing Bundt Cakes, you're more than just a team member – you're a celebration specialist! Start your day crafting beautiful cake decorations and creating memorable experiences for guests. Throughout your shift, you'll: Create memorable experiences for every guest who walks through our door Help customers choose the perfect cake and celebration add-ons Process orders efficiently while maintaining our high service standards Create stunning cake presentations and gift packages Keep our bakery looking beautiful and inviting Work with an amazing team to bring joy to our community The best part? Every day brings new celebrations and chances to make someone's day special! At Nothing Bundt Cakes, we’re all about bringing joy through handcrafted, delicious cakes made with love. Our values aren't just words on a wall – they're brought to life every day through the actions of our team members. 🤝 Servant's Heart We put others first in everything we do – from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration. 🏆 Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve. 💫 Genuine Connections We build real relationships with our guests and each other. We're more than just a bakery – we're a family that celebrates together, supports each other's growth, and creates meaningful relationships. 📣 Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. ✨ Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. 😊 Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight. ⭐ Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy. From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Requirements

Creative individuals who love working with people
Those who thrive in a fast-paced, collaborative environment
Customer service professionals interested in cake crafting
Detail-oriented individuals with the ability to multitask effectively
Individuals with the ability to stand for extended periods and capable of lifting up to 25 pounds
Service professionals willing to commit to weekday morning shifts and some weekend shifts