Catering Coordinator

Hulsing Hotels/ Earth Fare / Accucare•Asheville, NC

1d•Onsite

About The Position

The Catering/Reservations Coordinator is an administrative role within the Crowne Plaza Hotel Sales & Catering Department. This position reports to both the Director of Catering and Convention Services and the Director of Sales. While primarily a support role for the Department, the Catering Coordinator also serves as the first point of contact for clients. Duties encompass a range of clerical and reception skills, with cash handling and billing responsibilities as needed.

Requirements

High School Diploma
Reliable transportation
Hotel experience
Strong work ethic and self-motivation
Stable work history
Commitment to client and guest satisfaction
Strong orientation towards teamwork
Sense of loyalty to the company
Manual dexterity is necessary for computer input
Strong verbal and written skills required for effective communication
Capable of driving

Responsibilities

Screen and direct telephone calls
Take and distribute leads to the Sales/Catering managers
Provide a warm welcome for clients and on-property contacts
Create and route new contracts, amendments, and supporting documents for sales and catering managers
Attend weekly departmental meetings
Create, change, organize, and distribute BEOs
Print collateral for Front Desk/Reservations Dept.
Create, print, and distribute signs for groups and events
Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen
Distribute various forms and updates on a daily, weekly, and monthly basis
Submit Medallia surveys to groups
Generate and distribute weekly and end of month reports
Post charges, payments, and deposits for groups as needed
Monitor and manage responses on all communication channels
Effectively explain the features, benefits, capabilities, and limitations of the Resorts activities/recreation, food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries
Accurate input of Reservations into system
Return calls left on our voice messaging system
Reach out to guests with declined payment methods for reservations where advance payment is required
Process third party reservations
Pre-assign incoming groups as necessary
Check that PM accounts for upcoming groups are checked in
Route group charges to PM accounts
Charge guest deposits and no-show charges as necessary
Monitor hotel room availability and inventory of group reservations
Perform other tasks as needed by the CSM or DOS