Catering Coordinator

Biltmore Hotel Limited•Coral Gables, FL

44m•Onsite

About The Position

Position Summary The Catering Administrator is responsible for complementing the work being conducted by the sales / catering department consisting of significant customer contact mostly on the phone, and also personal contact within the office. Greets and assist visitors, answers incoming calls to the Catering Office and assists in handling any client complaints that come to the office. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School diploma is required. Bachelor’s Degree is preferred
Minimum three to five years of extensive clerical/secretarial experience preferably in a hotel environment. Catering background strongly preferred. Knowledge of Delphi Sales software preferred.
Must be able to: Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Team Player
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused
Anticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best
Has energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Nice To Haves

Bachelor’s Degree is preferred
Catering background strongly preferred.
Knowledge of Delphi Sales software preferred.

Responsibilities

Order and maintain office supplies.
Organize and maintain filing system.
Handle all sales inquiries.
Produce client proposals and contracts.
Regularly perform duties within sales database.
Conduct research on potential clients.
Occasionally conduct property tours for potential clients.
Produce expense reports for managers.
Receive visitors and guests.
Answers questions and concerns; follows through either to resolution or refer to the appropriate manager.
Assure all incoming and outgoing correspondence is typed, received, mailed, e-mailed and/or filed as required.
Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
Assure deposit schedules are current
Maintain and upkeeps all office equipment
Produce Month End Reports.