Catering & Conference Services Manager

AccorHotel • Kohala Coast, HI

9d

About The Position

At Fairmont Orchid, our engaging service and Hawaiian culture make every special event a truly memorable affair. Be an ambassador for our exceptional offerings where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients.

Requirements

• Relevant Catering & Conference Services experience within luxury resort market and/or similar role
• Computer literate in Microsoft Window applications required
• Excellent communication skills, both written and verbal required
• Strong leadership, excellent interpersonal skills, and problem solving abilities
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work days, nights and weekend; when necessary

Responsibilities

• Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required.
• Able to handle inquiries for social and Weddings.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Play active role in local community through associations, memberships and involvement.
• Be an ambassador of the hotel within the local community
• Additional responsibilities, as outlined by Director

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices. We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary food & beverage on property

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees