Catering and Conference Services Coordinator

Corporate Office•Tempe, AZ

7d•Onsite

About The Position

The Catering & Conference Services Coordinator supports the planning and execution of small-scale group events while providing administrative and operational support to the Catering & Conference Services team. This role will serve as the primary point of contact for pop-up meetings, rooms-only groups, and lower-revenue events that do not require full Conference Services Manager oversight. The ideal candidate has foundational experience in hotel events, understands BEOs, resumes and group details, and is confident speaking with clients. They are organized, proactive, deadline-driven, and looking to grow into a conference services manager role as they gain luxury hotel experience.

Requirements

1–2 years of experience in hotel events, catering, conference services, or related hospitality roles required; luxury/upscale experience preferred.
Working knowledge of BEOs, meeting room sets, and basic event terminology.
Strong organizational skills with the ability to manage multiple deadlines in a fast-paced environment.
Confident communicator with polished verbal and written skills; able to speak with clients comfortably.
Proficiency in Microsoft Word, Excel, and Outlook required.
Demonstrates professionalism, reliability, and follow-through.
Flexible availability, including occasional weekends or holidays based on business needs.
High school diploma or equivalent; further education in hospitality or related field is a plus.
Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.
This position is a full-time, on-site position with no work from home flexibility.

Nice To Haves

luxury/upscale experience preferred.
Experience with Delphi/FDC or a similar event management system preferred.
Prior sales or customer-facing experience helpful.
A genuine desire to grow into a Conference Service management role within a luxury hotel environment.
further education in hospitality or related field is a plus.

Responsibilities

Serve as the day-to-day contact for assigned small groups, rooms-only blocks, and last-minute event requests, ensuring a smooth and professional client experience.
Gather and confirm event details, create accurate BEOs, resumes and coordinate with internal departments to support the successful execution of assigned events.
Support Conference Services Managers by assisting with group detailing, updating resumes, and preparing departmental documents as needed.
Communicate guestroom block changes and pickup updates to Reservations/Rooms teams; maintain accuracy of information in FDC.
Maintain organized electronic files, reports, and departmental documentation to ensure accuracy and accessibility.
Generate reports and assemble materials for meetings, pacing, forecasts, and operational reviews as requested.
Engage with clients professionally—via phone, email, and in person—demonstrating strong service skills and the ability to build rapport.
Partner with Banquets, A/V, Front Office, and Operations teams to ensure all event information is clear, timely, and complete.
Support the broader Catering & Conference Services teams with administrative and operational needs.
Represent and champion Omni culture, service standards, and brand values in all interactions.