Catering & Conference Services Manager-Table Mountain Inn

Schulte Hospitality Group•Golden, CO

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Conference Services Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! This position is eligible for company incentives and bonus structure.

Requirements

Minimum of High School education, post-high school education preferred
Minimum of 3 years in progressive hotel sales with leadership responsibilities
Strong analytical skills relative to impact on hotel revenues
Ability to communicate effectively verbally and in writing
Strong understanding of revenue management principles
Ability to use reservation and revenue management systems to develop pricing and sales recommendations
Must have flexible work hours that may include evenings, weekends, and holidays
Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications.
Proven call quality scores
Must have the ability to provide constructive feedback and coach agents on proper selling techniques as required
Must have effective listening skills
Must be able to clearly communicate ideas and information using both verbal and written channels
Analytical approach to problem solving
Ability to manage time well and be flexible
Ability to work nights, overnights, and weekends

Responsibilities

Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel
Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
Sign contractual agreements and keep records of all communications in writing
Meet with the heads of other departments in the hotel to coordinate any planned events
Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
Responsible for learning the hotel brand and strategy  Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals  Achieve all predetermined sales goals for revenue and sales activity
Negotiate contracts according to company standards
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures  Provide prompt and accurate responses to all client requests for proposals and information
Consistently meet or exceed sales goals including predetermined revenue and sales activity
Monitors local competitors and compares their operation with his/her operation
Completes daily/weekly/monthly reports as directed by the DOS/GM
Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
Provide prompt and accurate responses to all client requests for proposals and information
Perform various other duties as assigned to meet business objectives

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!