Catering and Events General Manager

Donkey Taqueria•Grand Rapids, MI

14d•$58,000 - $61,000

About The Position

The Catering and Events Assistant General Manager will have oversite of all store operations for their concept of All In Hospitality Group - All In Catering Department. They will work directly with the Catering and Events General Manager to ensure concept success, profitability, guest relations, culture, food and beverage development, education, coaching and mentorship. Areas of Focus (including but not limited to): Ensuring raving fan guest service at all times Act as the primary point of contact for clients to understand their catering needs and ensure exceptional customer service. Work closely with chefs and kitchen staff to plan menus that align with client preferences, dietary restrictions, and event themes. Manage logistics, including staffing, transportation, equipment, and venue setup/breakdown. Maintain strong client relationships to encourage repeat business and positive word-of-mouth referrals. Hiring and training of hourly staff Focused on in-store food/pour costs, inventory, and waste management Menu development alongside current in-house leadership Mentorship and development with current in-house leadership and hourly staff Leading 1-1’s Action plans for goal achievements Ensuring safety practices and handbook standards are being followed Working to maximize profitability Reviewing store inventory and variances Reviewing P&Ls and cost-effectiveness Reviewing and controlling labor costs Creating and promoting healthy workplace culture and teamwork towards a communitive goal Ensuring efficiencies along facility layouts and in-house assets Running shifts daily to ensure guest service standards and efficient operations Responsible for all aspects of preparation, service, and cleanup/teardown for multiple catering operations Adapt, in a professional manner, to any situation that may occur at offsite or onsite events. Build partnerships with venues, event planners, and other industry professionals to generate new business. Attend networking events to expand market presence and identify growth opportunities.

Requirements

Minimum of 1 year current, high volume catering experience
Strong organizational skills to manage the needs of the restaurant
Detailed oriented
Must be, or willing to be ServSafe complaint
Communication skills to inspire and motivate consistency and excellence
Strong belief in a professional and ethical approach to leading, motivating, and developing staff
Must have valid Drivers License to operate company vehicles.

Responsibilities

Ensuring raving fan guest service at all times
Act as the primary point of contact for clients to understand their catering needs and ensure exceptional customer service.
Work closely with chefs and kitchen staff to plan menus that align with client preferences, dietary restrictions, and event themes.
Manage logistics, including staffing, transportation, equipment, and venue setup/breakdown.
Maintain strong client relationships to encourage repeat business and positive word-of-mouth referrals.
Hiring and training of hourly staff
Focused on in-store food/pour costs, inventory, and waste management
Menu development alongside current in-house leadership
Mentorship and development with current in-house leadership and hourly staff
Leading 1-1’s
Action plans for goal achievements
Ensuring safety practices and handbook standards are being followed
Working to maximize profitability
Reviewing store inventory and variances
Reviewing P&Ls and cost-effectiveness
Reviewing and controlling labor costs
Creating and promoting healthy workplace culture and teamwork towards a communitive goal
Ensuring efficiencies along facility layouts and in-house assets
Running shifts daily to ensure guest service standards and efficient operations
Responsible for all aspects of preparation, service, and cleanup/teardown for multiple catering operations
Adapt, in a professional manner, to any situation that may occur at offsite or onsite events.
Build partnerships with venues, event planners, and other industry professionals to generate new business.
Attend networking events to expand market presence and identify growth opportunities.