Catering and Event Coordinator, Word of Mouth Catering

MML Hospitality•Austin, TX

53d

About The Position

Word of Mouth Fine Catering, a proud member of MML Hospitality, is seeking an energetic and detail-oriented Catering and Event Coordinator to support the planning, coordination, and execution of catering orders and events. This role bridges client communication, sales, logistics, and on-site operations, ensuring seamless experiences for every guest.

Requirements

Minimum of 2 years of experience in catering, event production, or hospitality operations (coordination and/or sales)
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills, with a focus on professionalism and clarity
Proficiency in event management or scheduling software (e.g., Total Party Planner, 7Shifts, Google Workspace, Excel/Sheets)
Ability to problem-solve and perform under pressure in a fast-paced environment
Availability to work evenings, weekends, and holidays as required
Ability to stand, move, and lift up to 50 lbs
Reliable transportation required

Responsibilities

Manage client communications, including order-taking, event confirmations, and timely follow-ups for the Drop-Off/Pick-Up program.
Respond to inquiries with professionalism and clarity, consistently setting and exceeding client expectations.
Direct incoming leads to the appropriate sales team member.
Support quarterly sales goals by identifying and pursuing outbound sales opportunities (local businesses, universities, residential clients).
Collect post-event feedback to strengthen client relationships and drive continuous improvement.
Update and maintain Banquet Event Orders (BEOs), production workbooks, and kitchen worksheets with accuracy.
Post and distribute finalized BEOs and supporting documentation to culinary, service, and logistics teams.
Prepare menus, buffet cards, and event binders as needed.
Collect contracts, process payments, and maintain accurate records.
Oversee the daily operations and growth of the drop-off catering program, including order intake, scheduling, and execution.
Actively build client relationships and seek new business opportunities to expand this segment.
Ensure accuracy in orders, timeliness of deliveries, and overall guest satisfaction.
Partner with kitchen, distribution, and sales teams to streamline operations and uphold quality standards.
Track performance metrics (volume, repeat business, client feedback) to identify growth opportunities and areas for improvement.
Work in tandem with the Catering Sales Manager to support large-scale event production.
Assist with staffing, creating schedules, and coordinating team assignments.
Contribute to a positive workplace culture through collaboration, recognition, and constructive feedback.