Catering and Convention Services Manager

Grand America Hotels & Resorts•Cheyenne, WY

About The Position

The main function of the Little America Hotel Catering and Services Manager is to sell and coordinate functions involving the banquet and meeting facilities of the hotel.

Responsibilities

Perform daily telephone solicitations to new and existing accounts/customers in the defined market (proactively prospect at least 10 calls per week).
Responds in a timely manner to all leads, RFP’s, phone calls and emails.
Completes monthly Sales Productivity Report.
Promote awareness via community involvement within the local region.
Procures new and repeat business for Little America by building relationships.
Conduct tours of property while informing of all services available.
Address issues with clients and keep the Director of Sales & Catering promptly and fully informed of all problems or unusual matters, so corrective action can be taken, where appropriate.
Develop excellent knowledge of Opera account management system, while utilizing Opera as an account/organizational tool.
Have a working knowledge of local and regional competition.
Assist with all guest inquiries within the sales and catering department, including assisting with high telephone volume and walk-in site inspections (adhere to a PIM schedule to maximize coverage within the Sales & Catering office).
Consults with clients to plan and determine event requirements, including number of guests and size of venue.
Discusses menu, setup, audio/visual and other planning decisions and associated costs with clients.
Maintains accurate records of costs for catering services.
Collects payment for food and services as specified in contract.
Assist operations team in “crunch” situations and when “all hands on deck” are needed.
Meets with groups on the property to ensure guest satisfaction.
Works closely with Sales Manager’s, Banquet Team Members, Front Desk Leaders, F&B Department and Billing Department to ensure a smooth flow-through for Catering and Convention business.
Review daily business to anticipate critical situations and plan effective solutions in conjunction with the department heads, to best expedite these situations.
Conduct all interactions with the highest level of professionalism while maintaining specified standards.
Attends all hotel training as required.
Adheres to all HR and hotel policies and procedures.
Continually strives to improve self; knowledge, and skills.
Comply with Little America Hotel & Resorts, Inc. work rules and standards of conduct.
Attends departmental meetings.
Ability to remain calm under pressure and deal with unexpected situations
Position may require some flexibility in hours, including evenings, weekends, and holidays as dictated by business.
Adheres to appropriate standards of conduct, dress, hygiene, uniform, and appearance
Strictly adheres to the hotel's policy on Confidentiality and Ethics.
To carry out any additional tasks and projects as requested by the Director of Sales.

Benefits

Cross training and Advancement opportunities
Medical, Dental, & Vision Insurance coverage (full time only)
Eligible for coverage after 60 days of full time
Health & Flexible Savings Accounts (full time only)
Up to 128 hours of paid time off after your first 90 days of full-time work
401K with 6% match
Life Insurance (full time only)
Long term Disability (full time only)
Generous paid time off (full time only)
Up to 128 hours of PTO after your first 90 days
Employee Discounts on merchandise, meals, fuel, rooms, & golf course
Tuition Reimbursement Program (full time only)
Up to 75% off tuition for approved majors
Education Assistance Program
Family access to Headspace which provides support for mental, emotional, physical, and financial well-being
Family access to Perkspot, an employee discount program