Casualty Claims Director

Plymouth Rock Assurance•Boston, MA

1d•$135,000 - $200,000

About The Position

Reporting directly to the Vice President of Claims of the Independent Agent Channel, the Director will oversee our MA and NH casualty and medical claim operations. The Director will have oversight of four casualty and two medical teams and will ensure that claims are handled in a timely and efficient manner. You will be expected to manage litigation activities, 93A process and stay current with changes in the industry that effect our claims operation. The Casualty Claims Director is a key part of the executive team at Plymouth Rock. In this role, you will brief top executives (CCO and CEO) on emerging claims activity, industry trends and large losses. Your input will directly affect not only day-to-day operations, but also the strategic planning for the claims department and Plymouth Rock Auto operations. Our organizational structure and lack of red tape allows the Director to be highly influential and impactful. You will drive the direction and will be a key contributor to the results of our entire operation. We expect this Director to lead creative initiatives and an energized group of employees that provides us a sustainable advantage over our competition. The ideal candidate will be highly organized and detail-oriented with excellent communication and interpersonal skills. You will have a strong understanding of insurance laws and regulations and will develop and implement new claims training, strategies and procedures that drive best in class operational performance.

Requirements

A bachelor’s degree (B.A.) from an accredited four year college or university.
8-10+ years of related casualty, litigation and medical claims handling and management experience.
Experience managing a team of 25-30 claim associates (Managers, Supervisors and Claims professionals).
Excellent oral and written communication skills required.
Demonstrated ability in developing and executing strategy, and in delivering operational excellence. Strong performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement.
Proven ability to motivate and inspire your teams, and to maintain excellent colleague engagement across all areas of claim department.
Knowledge of Microsoft Office Suite (Teams, OneNote, Power Point and Excel) and other business-related software (i.e. Tableau or other date reporting tools).

Responsibilities

Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
Collaborates with senior leadership as well as with other members of the organization in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.
Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Leverages systems capabilities, data and metrics/reports to analyze trends and improve organizational and process performance.
Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups.
Works, in partnership with our training and development team, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within the casualty and medical units.
Demonstrates technical acumen to ensure that coverage is determined properly and that claims are properly investigated, evaluated and reserved timely. In addition, to managing litigation, medical claims handling, adherence to our decision point and medical bill adjudication process.
Compliance with our quality assurance program; claim file calibration, monthly results meeting with managers and claim associates. Complete target reviews when necessary.

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits