Claims Adjuster - Casualty

Davies

15h

About The Position

Davies UK&I is responsible for delivering high-quality claims services across multiple markets, with a strong focus on regulatory compliance, client satisfaction, and operational excellence. The London Market Claims Operations sub-division specialises in handling complex claims within the London and Lloyd’s of London framework, ensuring adherence to market standards and driving innovation in claims processing. The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd’s and broader London insurance market What will your day look like:

Requirements

The ideal candidate will have a sound knowledge of the London & Lloyd’s Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling.
Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance.

Nice To Haves

Be studying towards or having attained Cert CII qualification.
Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.

Responsibilities

Utilise ECF2 and client platforms as required to complete claims processes.
Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements.
Effectively handle and maintain allocated claims to ensure compliance with client SLA’s/KPI’s/DA’s.
Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required.
Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers.
Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements.
Foster a culture of accountability, technical excellence, and continuous improvement.
Provide guidance and training as required to new and/or junior members of the team.
Always uphold and work to the Davies company values.

Benefits

Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan