Auburn Regal Cinemas Cast Member $18.50/Hour

Regal Theatres•Auburn, WA

13d•$19•Onsite

About The Position

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including Regular and consistent attendance Handling of emergency situations when called upon to do so General cleaning duties; and Compliance with our company dress code. Essential Duties and Responsibilities for each position include, but are not limited to, the following: Box Office Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). Promoting the Regal Crown Club program Ensuring tickets are sold in accordance with the MPAA rating system and company policy Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy Concession Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory. Promoting the Regal Crown Club program Operating, preparing and cleaning of all concession related equipment Up selling/Suggestive selling Complying with all local, state and federal food safety laws. Abide by all federal and state laws with regards to breaks and/or meal periods. Ensure required alcohol certification and training are current where applicable. If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws. Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination. Usher Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums. Inspecting backpacks and packages when applicable. Managing crowd control and assisting guests in finding seats in auditoriums when necessary Enforcement of MPAA rating system Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre. Perform in-auditorium concession auxiliary sales as directed by management Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium Monitoring the cleanliness and operation of theatre vending equipment Assisting with all opening and closing duties as assigned by management

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University
Possess good public speaking, listen effectively and respond clearly and directly
Perform calculations with speed and accuracy and identify and correct errors
Identify problems, gather relevant data and note possible causes of problems
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
Take action beyond what is necessarily called for
Perform under pressure and/or opposition
Possess excellent communication skills with customers, co-workers and management
Establish goals, budget time, and set priorities to achieve desired objectives

Responsibilities

Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
Promoting the Regal Crown Club program
Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
Operating, preparing and cleaning of all concession related equipment
Complying with all local, state and federal food safety laws
Abide by all federal and state laws with regards to breaks and/or meal periods
Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
Inspecting backpacks and packages when applicable
Managing crowd control and assisting guests in finding seats in auditoriums when necessary
Enforcement of MPAA rating system
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
Perform in-auditorium concession auxiliary sales as directed by management
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
Monitoring the cleanliness and operation of theatre vending equipment
Assisting with all opening and closing duties as assigned by management

Benefits

Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location
Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service

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