Regal Cinemas Avenues 20 - Floor Staff (Jacksonville, Fl.) - $16.00 per hour plus Free Movies

Regal Theatres•Jacksonville, FL

1d•$16•Onsite

About The Position

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including: Regular and consistent attendance Handling of emergency situations when called upon to do so General cleaning duties; and Compliance with our company dress code. Essential Duties and Responsibilities for each position include, but are not limited to, the following: Greeter Greeting all guests who enter and maintaining a positive attitude Checking in mobile and kiosk tickets. Tearing physical ticket stubs Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX) Promoting the Regal Crown Club program Inspecting backpacks and packages when applicable maintaining the lobby and exterior of box office Directing guest to the designated auditorium, mobile line, or concession line. Assisting with all opening and closing duties as assigned by management Concession Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory Promoting the Regal Crown Club program Operating, preparing and cleaning of all concession related equipment and upholding all cleanliness standards. Up selling/Suggestive selling Complying with all local, state and federal food safety laws. Abide by all federal and state laws with regards to breaks and/or meal periods. Ensure required alcohol certification and training are current where applicable. If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws. Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy Ensuring tickets are sold in accordance with the MPAA rating system and company policy Preparing and stocking stand with necessary material and foods. Usher Enforcement of MPAA rating system Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium Monitoring the cleanliness and operation of theatre vending equipment Assisting with all opening and closing duties as assigned by management

Requirements

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking, listen effectively and respond clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data and note possible causes of problems.
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
Take action beyond what is necessarily called for.
Perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers and management.
Establish goals, budget time, and set priorities to achieve desired objectives.

Responsibilities

Greeting all guests who enter and maintaining a positive attitude
Checking in mobile and kiosk tickets.
Tearing physical ticket stubs
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
Promoting the Regal Crown Club program
Inspecting backpacks and packages when applicable maintaining the lobby and exterior of box office
Directing guest to the designated auditorium, mobile line, or concession line.
Assisting with all opening and closing duties as assigned by management
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
Operating, preparing and cleaning of all concession related equipment and upholding all cleanliness standards.
Complying with all local, state and federal food safety laws.
Abide by all federal and state laws with regards to breaks and/or meal periods.
Ensure required alcohol certification and training are current where applicable.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Preparing and stocking stand with necessary material and foods.
Enforcement of MPAA rating system
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
Monitoring the cleanliness and operation of theatre vending equipment