Casino VIP Hospitality Host
About The Position
HOW YOU WILL CREATE THE EXTRAORDINARY Greet guests on the casino floor and participate in social events and special promotions. Use sound judgment and make decisions in alignment with established comp and expense guidelines. Maintain strong relationships with guests to increase loyalty and repeat visitation. Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements. Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences. Identify and engage new customers based on criteria established by property leadership. Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment. Spend 80–90% of the shift standing or walking on the casino floor engaging with guests. Handle demanding guests and situations calmly, professionally, and with sound judgment. Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty. Provide consistent, polite, timely, and accurate information to guests; take initiative to find answers when unsure.
Responsibilities
- Greet guests on the casino floor and participate in social events and special promotions.
- Use sound judgment and make decisions in alignment with established comp and expense guidelines.
- Maintain strong relationships with guests to increase loyalty and repeat visitation.
- Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements.
- Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences.
- Identify and engage new customers based on criteria established by property leadership.
- Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment.
- Spend 80–90% of the shift standing or walking on the casino floor engaging with guests.
- Handle demanding guests and situations calmly, professionally, and with sound judgment.
- Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty.
- Provide consistent, polite, timely, and accurate information to guests; take initiative to find answers when unsure.
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What This Job Offers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
