Casino VIP Hospitality Host

Caesars Entertainment•Danville, VA

3d•Onsite

About The Position

HOW YOU WILL CREATE THE EXTRAORDINARY Greet guests on the casino floor and participate in social events and special promotions. Use sound judgment and make decisions in alignment with established comp and expense guidelines. Maintain strong relationships with guests to increase loyalty and repeat visitation. Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements. Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences. Identify and engage new customers based on criteria established by property leadership. Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment. Spend 80–90% of the shift standing or walking on the casino floor engaging with guests. Handle demanding guests and situations calmly, professionally, and with sound judgment. Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty. Provide consistent, polite, timely, and accurate information to guests; take initiative to find answers when unsure.

Requirements

High school diploma or GED required.
Strong interpersonal communication skills and a guest‑focused mindset.
Ability to work flexible schedules, including nights, weekends, and holidays.

Nice To Haves

Two or more years of experience in casino/hotel, customer service, host, or account management preferred.

Responsibilities

Greet guests on the casino floor and participate in social events and special promotions.
Use sound judgment and make decisions in alignment with established comp and expense guidelines.
Maintain strong relationships with guests to increase loyalty and repeat visitation.
Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements.
Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences.
Identify and engage new customers based on criteria established by property leadership.
Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment.
Spend 80–90% of the shift standing or walking on the casino floor engaging with guests.
Handle demanding guests and situations calmly, professionally, and with sound judgment.
Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty.
Provide consistent, polite, timely, and accurate information to guests; take initiative to find answers when unsure.
Ability to move throughout the casino, hotel, and Caesars Rewards areas for the duration of the shift.
Ability to stand and walk for extended periods.
Ability to stay informed on changes and enhancements to the Caesars Rewards program.
Ability to remain calm and professional while handling multiple guest demands in a fast‑paced environment.
Ability to bend, stoop, crouch, kneel, twist, balance, and perform desk‑related tasks.
Ability to lift and carry up to 25 pounds.
Ability to respond to visual and auditory cues.
Manual dexterity to operate computers, telephones, printers, photocopiers, fax machines, ten‑key devices, embossers, and bar encoders.
Ability to tolerate areas containing secondhand smoke.