Casino Shift Manager

Casino and•Baton Rouge, LA

5d•$70,000 - $72,100

About The Position

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Manages Table Games, Slot Operations and assists Casino Beverage Departments for adherence to casino and governmental policies and regulations, and supervises and directs all personnel within the departments with regard to daily shift operations to include scheduling, training, and team member development. Assist guests in every way possible in order to achieve the highest level of guest satisfaction.

Requirements

High school diploma required
Bachelor’s Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience.
Previous experience managing table games operations in a similar resort setting.
Gaming license/registration as required by jurisdiction(s)
Ability to establish credibility and rapport with other leaders both within and outside the department.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms.

Responsibilities

Must be able to manage customer and employee relations efficiently.
Oversees gaming activity on a shift to ensure assets are safeguarded
Issues cards and dice
May act as a managerial representative on premises in the absence of Director of Casino Operations.
Ensures that facilities inside and out are clean, safe and properly maintained.
Reviews department staffing levels based on volume of business and recommends adjustments.
Maintains a professional appearance at all time during shift, and ensures all team members are appropriately uniformed and meet appearance guidelines.
Provides professional and friendly service according to standard service procedures, while promoting positive guest relations.
Authorizes and approves guest complementaries and reimbursement within Company guidelines.
Reviews and recommends changes to departmental procedures and policies.
Communicates opportunities, guest comments and irregularities to other Shift Managers and Casino Shift Manager.
Complies with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations.
Must follow the Thoughtful Service model at all times.
Performs duties as assigned by management