Casino Shift Manager

Belle of Baton Rouge•Baton Rouge, LA

About The Position

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off CASINO SHIFT MANAGER Manages Table Games, Slot Operations and assists Casino Beverage Departments for adherence to casino and governmental policies and regulations, and supervises and directs all personnel within the departments with regard to daily shift operations to include scheduling, training, and team member development. Assist guests in every way possible in order to achieve the highest level of guest satisfaction. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Must be able to manage customer and employee relations efficiently. Oversees gaming activity on a shift to ensure assets are safeguarded; Issues cards and dice May act as a managerial representative on premises in the absence of Director of Casino Operations. Ensures that facilities inside and out are clean, safe and properly maintained. Reviews department staffing levels based on volume of business and recommends adjustments. Maintains a professional appearance at all time during shift, and ensures all team members are appropriately uniformed and meet appearance guidelines. Provides professional and friendly service according to standard service procedures, while promoting positive guest relations. Authorizes and approves guest complementaries and reimbursement within Company guidelines. Reviews and recommends changes to departmental procedures and policies. Communicates opportunities, guest comments and irregularities to other Shift Managers and Casino Shift Manager. Complies with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations. Must follow the Thoughtful Service model at all times. Performs duties as assigned by management

Requirements

High school diploma required
Bachelor’s Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience.
Previous experience managing table games operations in a similar resort setting.
Gaming license/registration as required by jurisdiction(s)
Ability to establish credibility and rapport with other leaders both within and outside the department.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms.

Responsibilities

Manage customer and employee relations efficiently.
Oversee gaming activity on a shift to ensure assets are safeguarded
Issue cards and dice
Act as a managerial representative on premises in the absence of Director of Casino Operations.
Ensure that facilities inside and out are clean, safe and properly maintained.
Review department staffing levels based on volume of business and recommends adjustments.
Maintain a professional appearance at all time during shift, and ensures all team members are appropriately uniformed and meet appearance guidelines.
Provide professional and friendly service according to standard service procedures, while promoting positive guest relations.
Authorize and approve guest complementaries and reimbursement within Company guidelines.
Review and recommend changes to departmental procedures and policies.
Communicate opportunities, guest comments and irregularities to other Shift Managers and Casino Shift Manager.
Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations.
Follow the Thoughtful Service model at all times.
Perform duties as assigned by management